Thank you for choosing to work with me. As an independent freelancer, I provide digital marketing, e-commerce, Shopify, tracking, and consultation services based on the specific requirements of each client.
All service fees are discussed and agreed upon before work begins. Once a service has been started, the payment is generally non-refundable, as time, expertise, setup work, and resources may already have been invested into the project.
Advertising spend is separate from my service fee. Clients pay advertising platforms such as Meta, Google, or TikTok directly using their own payment method. I do not control or refund advertising charges made by these platforms.
Advertising performance can vary depending on the business, market, offer, audience, creative, website, budget, competition, and other factors. Therefore, I do not guarantee a specific number of sales, leads, revenue, or return on ad spend.
Fees for completed setup services, including Business Manager setup, account linking, tracking, pixel configuration, conversion tracking, Google Tag Manager, Google Analytics, and related technical work, are non-refundable once the work has been completed.
Payments for booked consultation calls and strategy sessions are non-refundable once the session has taken place.
If you need to reschedule a consultation, please contact me in advance so we can arrange another suitable time.
For Shopify design and development projects, refunds are not available for work that has already been completed or delivered. If the project scope changes during the process, any additional work or costs will be discussed and agreed upon separately.
Clients may request to cancel a project before work begins. If no work has started, I may consider a refund depending on the circumstances.
Once substantial work has started, refunds may not be available.
Digital marketing involves many factors outside my direct control. I provide strategies, management, optimisation, technical implementation, and ongoing support based on available data and business requirements. However, specific business results cannot be guaranteed.
